Shipping Policy

Welcome, Halloween enthusiasts! At Spirit Halloween Shop, we’re dedicated to making your spooky shopping experience as seamless and magical as possible. Whether you’re stocking up on accessories, easy costumes, mens costumes, or TV & movie decor, we’ve got you covered. Below, you’ll find all the details on our shipping and returns policies to ensure your Halloween spirit stays high!

Shipping Information

We ship globally, excluding Asia and some remote areas, to bring the Halloween fun to your doorstep. Here’s how we handle your orders:

• Order Processing Time: 1-2 business days after payment confirmation. We’ll send you a tracking number once your order is on its way.
• Standard Shipping: Via DHL or FedEx, with delivery in 10-15 business days after shipping. Shipping fee is $12.95.
• Free Shipping: Available on orders over $50, using EMS with delivery in 15-25 business days after shipping. Perfect for those big hauls!

Note: Delivery times may vary during peak spooky season, so order early to avoid any ghoulish delays!

Returns & Exchanges Policy

If your purchase doesn’t quite summon the right spirits, don’t worry—our Returns & Exchanges spell is here to help! We accept returns and exchanges for most items within 15 days of receiving your order. All items must be in their original condition: unworn, unused, and with all tags and packaging intact.

The Ritual: How to Return or Exchange

Follow these simple steps to initiate a return or exchange:

• Contact Our Support Coven: Email us at [email protected] within 15 days of receiving your order. Our team responds within 24-48 hours during the spooky season.
• Complete the Return Form: Fill out the template below and include it with your return. This helps us process your request faster.
• Package Your Items Securely: Include all original packaging and tags to ensure your items are protected on their journey back.
• Ship to Our Crypt: Send your return to: Spirit Halloween Shop Returns, 2672 Sampson Street, Brighton, US 80601.

Refund Timeline & Methods

Once we receive your return at our haunted warehouse, here’s what to expect:

• Processing Time: 3-5 business days to inspect your returned items and ensure they meet our conditions.
• Refund Issuance: 5-10 business days after approval. Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal). If you prefer store credit, we can issue it immediately upon approval.
• Note: Original shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect items).

Items That Cannot Be Returned

For the safety of all our ghostly guests, certain items cannot be returned or exchanged. Based on our website menu and content, these include:

• Opened Makeup & Face Paint: For hygiene reasons, we can’t accept returns on these once opened.
• Used Costume Accessories that contact the skin directly: To keep things spooky but safe, these are final if used.
• Personalized or Custom-Made Items: These are crafted just for you, so they’re non-returnable.
• Final Sale Items: Clearly marked at purchase, these are meant to haunt your collection forever!
• TV & Movie Decor that has been assembled or used: Once you’ve brought these to life, they can’t be returned.

Exchange Spells

Prefer a different size or a spookier item? We’re happy to help with exchanges! Here’s how it works:

• Exchanges are subject to item availability—check with us first!
• Price differences will be refunded or charged accordingly.
• We’ll cover shipping costs for exchanges due to our error (like sending the wrong item).

Damaged or Incorrect Items

If your order arrives damaged or contains the wrong items, contact us immediately at [email protected] with photos of the issue. We’ll send replacement items right away or provide a full refund—no need to return the damaged goods! We want to fix any mishaps fast so you can focus on the fun.