Welcome, Halloween Enthusiasts! At Spirit Halloween Shop, we want your spooky shopping experience to be as perfect as your costume. If your purchase doesn’t quite summon the right spirits, our Returns & Exchanges policy is here to help.
Our Return & Exchange Spell
We accept returns and exchanges for most items within 15 days of receiving your order. All returned items must be in their original condition – unworn, unused, and with all original tags and packaging intact.
The Ritual: How to Return or Exchange
- Contact Our Support Coven: Email us at [email protected] within 15 days of receiving your order
- Complete the Return Form: Fill out the template below and include it with your return
- Package Your Items Securely: Include all original packaging and tags
- Ship to Our Crypt: Send your return to:
Spirit Halloween Shop Returns
2672 Sampson Street
Brighton, US 80601
Return Request Template
— RETURN/EXCHANGE REQUEST FORM —
Date: _________________________
Order Number: _________________________
Full Name: _________________________
Email Address: _________________________
Phone Number: _________________________
Return or Exchange: _________________________
If Exchange, Desired Item: _________________________
Item(s) Being Returned: _________________________
Reason for Return: _________________________
Preferred Refund Method: [ ] Original Payment Method [ ] Store Credit
— END FORM —
Refund Timeline & Methods
Once we receive your return at our haunted warehouse:
- Processing Time: 3-5 business days to inspect your returned items
- Refund Issuance: 5-10 business days after approval
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Store Credit: If preferred, we can issue store credit immediately upon approval
Note: Original shipping costs are non-refundable unless the return is due to our error.
Items That Cannot Be Returned
For the safety of all our ghostly guests, certain items cannot be returned or exchanged:
- Opened Makeup & Face Paint (for hygiene reasons)
- Used Costume Accessories that contact the skin directly
- Personalized or Custom-Made Items
- Final Sale Items (clearly marked at purchase)
- TV & Movie Decor that has been assembled or used
Exchange Spells
Prefer a different size or spookier item? We’re happy to help with exchanges!
- Exchanges are subject to item availability
- Price differences will be refunded or charged accordingly
- We’ll cover shipping costs for exchanges due to our error
Damaged or Incorrect Items
If your order arrives damaged or contains the wrong items, contact us immediately at [email protected] with photos of the issue. We’ll send replacement items right away or provide a full refund – no need to return the damaged goods!
Need Help with Your Return?
Our support coven is standing by to assist with any returns or exchanges:
Email: [email protected]
Address: 2672 Sampson Street, Brighton, US 80601
Response Time: Within 24-48 hours during the spooky season
Thank you for shopping at Spirit Halloween Shop! We’re committed to ensuring your Halloween experience is magically perfect from start to finish.